Armour of Light Care Services

1. The service should ensure that they develop contingency planning in order to anticipate and respond pro-actively to adverse circumstances which might impact on care delivery. Health and Social Care Standards-My Support, My Life 3.18 I am supported and cared for sensitively by people who anticipate issues and are aware of and plan for any known vulnerability or frailty.

1. The service should ensure that staff working with people with complex stress and distressed presentation have undertaken training which supports safe and effective care delivery. Health and Social Care Standards -My support, my life 3.14 I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes. 3.25 I am helped to feel safe and secure in my local community.

1. Service reviews should be convened at a minimum of six monthly intervals, or as and when people's needs change. Review should place a greater evaluative focus on the outcomes arising from care delivery. Personal plans should be maintained and accurately reflect people's circumstances. Where risk is identified, there should be a clear risk management response, in order to guide staff and promote effective care outcomes. The author of the personal plan should be clearly indicated. Health and Social Care Standards, My Support-My Life 1.15 My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices. 2.17 I am fully involved in developing and reviewing my personal plan, which is always available to me. 3.18 I am su