Care4U 247 Ltd

1. The service should ensure that safe and effective recruitment practices are in place in line with good practice and national safer recruitment guidance. In order to achieve this the service should undertake the following: - Ensure that reference and Protection of Vulnerable Adults checks are completed for all staff working with the vulnerable adults - Ensure that these checks are fully completed before any member of staff begins employment. This is to ensure care and support is consistent with Health and Social Care Standards (HSCS) which states that: ‘I am confident that people who support and care for me have been appropriately and safely recruited’ (HSCS 4.24).

2. The service should ensure that staff are well led and managed. In order to achieve this the service should undertake the following: - Management to undertake regular one to one supervision with staff including a written record and actions. This is to ensure care and support is consistent with Health and Social Care Standards (HSCS) which states that: ‘I have confidence in people because they are trained, competent and skilled, can reflect on their practice and follow the professional and organisational codes’ (HSCS 3.14).

1. To support people's health and wellbeing, the service should undertake reviews of personal plans every six months.

The service should ensure that people are meaningfully involved in developing and reviewing their personal plans and involve people who are important to them. This is to ensure care and support is consistent with the Health and Social Care Standards, which state: 'My personal plan is right for me because it sets out how my needs are to be met, as well as my wishes and choices' (HSCS 1.15). 'I am fully involved in developing and reviewing my personal plan, which is always available to me’ (HSCS 2.17).