ION Care and Support Services (Housing Support) (Lanarkshire)
Recorded Key Question grade range: 4–5 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. To ensure medication recordings are accurate only one record should be made of this in each person's home so that this record can be relied upon in meeting people's needs. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'Any treatment or intervention that I receive is safe and effective' (HSCS 1.24).
1. In meeting people's needs the service should ensure that in-house reviews take place on request, as needs change and as a minimum on a six-monthly basis. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'My needs, as agreed in my personal plan, are fully met, and my wishes and choices are respected' (HSCS 1.23).
1. The service should ensure that people supported receive care from competent staff who attend in line with agreed timings. Any changes of timings should be communicated promptly to people supported. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'My care and support is provided in a planned and safe way, including if there is an emergency or unexpected event' (4.14).