HK-Care Consulting Limited
Recorded Key Question grade range: 2–3 — Weak View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 28 February 2026, the provider must ensure that people can be confident that standards of good practice are adhered to and drives change and improvement where necessary. To do this the provider must, as a minimum, ensure that: a) Governance and oversight systems are in place which identify risks and contain correct and up to date information. b) Staff and management have the skills, capacity and systems in place to identify risks, plan appropriate actions to address these and drive improvement This is to comply with Regulation 4(1)(a) and (b) (Welfare of users) of the Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).2. By 28 February 2026, the provider must ensure people are kept safe by ensuring that all accidents and incidents are properly managed. To do this the provider must, as a minimum, ensure that: a) A system is implemented to ensure that all unplanned events are recorded, investigated, analysed for trends and notified to other bodies, where they are legally obliged to do so. b) They adhere to the Care Inspectorate notification guidance for reportable events. This is to comply with Regulation 4(1)(a) and (b) (Welfare of users) of the Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My care and support is provided in a planned and safe way, including if there is an emergency or unexpected event.' (HSCS 4.14).
1. By 28 February 2026, to promote the safety and welfare of people, the provider must ensure that staff receive essential training and development opportunities to enable them to be competent in their roles. To do this the provider must, as a minimum: a) Undertake a training needs analysis to identify what training is required for each role. This should include but is not limited to training to enhance communication needs, food hygiene and preparation and moving and handling. b) Maintain an accurate record of all staff training, including refresher training. c) Monitor and evaluate the effectiveness of training and development opportunities and ongoing competency of staff. This is to comply with section 8(1)(a) of the Health and Care (Staffing) (Scotland) Act 2019. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state: ‘I have confidence in peop1. By 28 February 2026, the provider must ensure each service user has a personal plan in place which sets out how the service user's health, welfare and safety needs are to be met. To do this the provider must, at a minimum, ensure that: a) Staff have the knowledge and skills to use their electronic system. b) Make the personal plan available to the service user and/or any representative. c) Carry out a review at least once in every six month period or when there is a significant change in a service user's health, welfare or safety needs. This is to comply with Regulation 5(1) and (2) (Personal Plans) of the Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my
1. To ensure that staff have regular opportunity to reflect on their skills, knowledge and learning, the provider should provide effective and regular supervision that enables workers to develop and improve practice through reflection and feedback. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their practice and follow their professional and organisational codes.' (HSCS 3.14).
2. To ensure that people are supported by staff that are well rested, the provider should review the current scheduling arrangements to ensure that staff have reasonable notice of their shifts to support their wellbeing. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My care and support is consistent and stable because people work together well' (HSCS 3.19) and is consistent with the Scottish Social Services Council (SSSC) Codes of Practice (Revised 1 May 2024) which state that employers: 'Have policies and procedures in place that promote the health, safety, wellbeing and equality of workers and respect inclusion and diversity.' (Code 4.11).