Source · Care Inspectorate

Allarton

Provider Church of Scotland Trading as Crossreach Type Housing Support Service Location Glasgow Last graded 18 Jun 2026

Recorded Key Question grade range: 4–5 — Good  View on Care Inspectorate

Key Question scores

Six-point scale
Support and wellbeing
4
Care and support planning
4
Setting
Staff team
4
Leadership
5
Care, play and learning

Requirements & recommendations

1 requirement · 2 recommendations

Verbatim text from the Care Inspectorate datastore. Requirements cite a specific regulation and deadline; recommendations are good-practice guidance against the Health and Social Care Standards.

Visit: 19 June 2025
Requirement 1

1. By 26 September 2025, the provider must review and improve personal planning to ensure all assessments, support/safety plans and recovery tools align with the current needs and wishes of the individual. To do this the provider must, at a minimum ensure that: Personal plans set out how people's needs and choices will be met; Reviews to evaluate the effectiveness of planned interventions are used to direct staff on how to support people to achieve identified outcomes. This is to comply with Regulations 4(1)(a) (Welfare of Users) and 5 (Personal Plans) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices’ (HSCS 1.15); and ‘Any

Regulations 4(1)(a) (Welfare of Users) and 5 (Personal Plans) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210) · Deadline: 26 September 2025
Recommendation 1

1. To promote improved outcomes, engagement and inclusion the provider should seek the views, and act upon suggestions of people using the service about activities they could undertake. The provider should evaluate the impact and outcomes of the activity programme to inform future improvements. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I can be with my peers, including other people who use my service, unless this is unsafe and I have been involved in reaching this decision' (HSCS 1.11), and; ‘I can choose to have an active life and participate in a range of recreational, social, creative, physical and learning activities every day, both indoors and outdoors’ (HSCS 1.25).

Recommendation 2 Not met

1. To ensure staff are trained, competent and skilled and able to reflect on their practice the provider should ensure that staff are appropriately supported and trained in their role. This should include, but is not limited to, regular team meetings and individual support and supervision, and developing a staff training programme which equips staff to support the changing needs of people effectively. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled' (HSCS 3.14).

Conditions of registration

As published by the Care Inspectorate

Number(s) and Age(s) of person(s) to whom service may be provided:

1. To provide a service to adults with mental health issues living in their own homes.

Any other conditions unique to the service:

2. The support will be provided by one staff team located at the address agreed at Registration. The Care Inspectorate should be informed of any subsequent changes.

3. The provider shall inform service users and their representatives that the care service is registered with the Care Inspectorate and shall ensure that they are made aware of the name of the registered service with its contact details, as it appears on this certificate.

4. The Registered Manager is also the Registered Manager for Allarton (CS2019373949).

Registry facts

Service no: CS2019373947
Provider no: SP2004005785
Ownership: Voluntary or Not for Profit
Registered: 30 September 2019
Council area: Glasgow City
Health board: Greater Glasgow and Clyde
Integration authority: Glasgow City
Risk band: MEDIUM