OneCloud Healthcare

1. To ensure that the service is operating effectively, the provider and manager should demonstrate how the quality of the service has been assessed and the improved outcomes for the people who use and work in the service. This should include, but is not limited to: a) further development of the improvement plan to include set timeframes for review and clear outcomes b) further development of the self-evaluation to show what they do well and what they could do better c) carrying out regular staff spot checks and supervisions d) collating feedback from people who use and work within the service to inform the improvement plan. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes’ (HSCS 4.19), ‘I am supported to give regular fee1. In order to ensure that people have personal plans and care records that contain all relevant and up to date information, the provider and manager should ensure that: a) appropriate information regarding people’s history, future planning and legal powers, including Power of Attorney is reflected b) all care records contain consistent details c) medication practice and recording follows best practice d) daily notes are routinely reviewed and quality assured. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices’ (HSCS 1.15) and ‘My care and support meets my needs and is right for me’ (HSCS 1.19).