Highland Croft Home Care

1. To ensure people have their medication administered in a safe way in accordance with best practice, the service provider should ensure staff have regular and effective practice competency observations. This is to ensure that care and support is consistent with the Health and Social Care Standards (HCSC) which state that: ‘I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes'. (HSCS 3.14).

1. The service should ensure that any incidents, accidents, causes for concern and staff absences are notified to the Care Inspectorate as per our notification guidelines: Guidance on records you must keep and notifications you must make (March 2025). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes" (HSCS 4.19); and "I use a service and organisation that are well led and managed" (HSCS 4.23).

2. To ensure people's wishes and decisions are followed and their independence is promoted whenever possible, the service provider should make sure that all necessary legal information and documentation is in place and up to date. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'If I am unable to make my own decisions at any time, the views of those who know my wishes, such as my carer, independent advocate, formal or informal representative, are sought and taken into account'. (HSCS 2.12); and ‘I experience high quality care and support because people have the necessary information and resources’. (HSCS 4.27).