Torry Care Home

1. To support people to get the most out of life, the provider should ensure staff empower and enable people to be more actively involved in their daily life choices. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am empowered and enabled to be as independent and as in control of my life as I want and can be' (HSCS 2.2)

2. To support positive safe outcomes for people who use this service, the provider should review their quality assurance process to ensure they remain focused on improving the outcomes for people. To do this the provider should, at a minimum: a) Ensure all adverse incidents and accidents are fully and appropriately investigated. b) Ensure all adverse incidents and accidents are shared appropriately with other agencies, in line with local and national guidance. c) Where adverse incidents or accidents identify areas for improvement these should be detailed in action plans which must be developed and acted upon. d) Ensure all learning is shared effectively with staff. This is in order to ensure that care and support is consistent with the Health and Social Care Standards which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).

3. To protected from financial harm. The provider should, at a minimum: a) Review current finance audit tools to ensure they effectively identify and reduce potential harm. b) Ensure staff are aware of, and follow, finance procedures that are in place to reduce the risk of harm c) Ensure leaders take appropriate actions when audits highlight areas of concern regarding people’s finances. 'If I need help managing my money and personal affairs, I am able to have as much control as possible and my interests are safeguarded' (HSCS 2.5).