Aspire Central Support Services
Recorded Key Question grade range: 4 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. To ensure that people’s financial arrangements are managed appropriately and people are protected. The manager should ensure that discussions are carried out and recorded with all staff in relation to: a) the current policy and procedure b) their responsibilities and the systems in place c) the action that may be taken if these procedures are not followed. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘If I need help managing my money and personal affairs, I am able to have as much control a possible and my interests are safeguarded’ (HSCS 2.5); and ‘I am protected from harm, neglect, abuse, bullying and exploitation by people who have a clear understanding of their responsibilities’ (HSCS 3.20).
2. To ensure that people are involved in improving the service, the manager should collate feedback from people who use and work with the service. This should inform the current improvement plan, and develop a self-evaluation, which demonstrates what the service does well and what they could do better. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I can be meaningfully involved in how the organisations that support and care for me work and develop' (HSCS 4.6); and ‘I am supported to give regular feedback on how I experience my care and support and the organisation uses learning from this to improve’ (HSCS 4.8).
1. In order to demonstrate that people needs are being met, the manager should ensure that any issues are addressed with staff during supervision meetings and that feedback is captured, during observations of practice, from people being supported, their family and staff. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes' (HSCS 3.14); and 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).
1. To ensure that accurate records of the care and support provided are kept, the manager should continue to ensure that daily notes are recorded timeously, routinely reviewed and quality assured. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My care and support meets my needs and is right for me’ (HSCS 1.19).
1. By 3 October 2025, the provider and manager must ensure that people experience a service which is well led and managed and which results in positive outcomes for them. To do this, the provider and manager must, at a minimum, ensure that: a) the quality assurance systems support a culture of continuous improvement b) completed audits and quality meetings are detailed and focused on the outcomes of people they support through identified actions and learning c) staff are aware of their responsibilities in reporting incidents timely to all relevant parties d) any concerns or complaints have a clear audit trail e) SSSC and service registration records are accurate and kept up to date. This is to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSC2. By 3 October 2025, the provider and manager must ensure that people’s financial arrangements are managed appropriately and people are protected. To do this, the provider and manager must, at a minimum: a) review financial support arrangements for all people being supported b) have relevant systems in place to record any transactions, where staff are managing or handling people’s money c) ensure staff are aware of the systems in place and their responsibilities d) carry out regular staff practice checks and financial support audits, in line with the provider’s policy. This is to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘If I need help managing my money and personal affairs, I am1. By 3 October 2025, the provider and manager must ensure that recruitment practices are robust and people are protected. To do this, the provider and manager must, at a minimum: a) follow best practice guidance, ‘Safer recruitment through Better Recruitment’ b) demonstrate that staff are competent and have been safely recruited. This is to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I am confident that people who support and care for me have been appropriately and safely recruited’ (HSCS 4.24); and ‘I can take part in recruiting and training people if possible’ (HSCS 4.9).
1. By 3 October 2025, the provider and manager must ensure that people have personal plans and care records that contain all relevant and up to date information. To do this, the provider and manager must, at a minimum, ensure that: a) personal plans are person-centred, outcome focused and reflect people's life histories, routines, preferences and what is important to them b) people’s future planning and any related legal powers, including Adult with Incapacity are clearly reflected c) people are involved in six monthly formal reviews of their care and a clear record is kept of this, including any changes or actions taken d) daily notes are recorded timeously and routinely reviewed and quality assured e) people are able to access their personal plan and information related to their care and support. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My personal plan (somet
1. To ensure that people are involved in improving the service, the manager should collate feedback from people who use and work with the service. This should inform the current improvement plan, and develop a self-evaluation, which demonstrates what the service does well and what they could do better. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I can be meaningfully involved in how the organisations that support and care for me work and develop' (HSCS 4.6); and ‘I am supported to give regular feedback on how I experience my care and support and the organisation uses learning from this to improve’ (HSCS 4.8).
1. In order to demonstrate that people needs are being met, the service should continue to assess and monitor staff competency, through quality and frequent team meetings, supervision and observations of staff practice. Including feedback from people using the service and their families, would enhance quality assurance further. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes' (HSCS 3.14); and 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).