Glennie House

1. The activities programme should be improved to support people experiencing care to actively engage in meaningful recreational and occupational activities, including outdoor activities and community involvement, to enhance overall wellbeing and quality of life. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I can choose to have an active life and participate in an active range of recreational, social, creative, physical and learning activities every day, both indoors and outdoors' (HSCS 1.25).

2. The management of mealtimes should be improved to ensure that people experiencing care consistently enjoy well organised mealtimes in a calm, unhurried, and sociable environment, to promote enjoyment and maximise nutritional outcomes. Regular observations and audits should be undertaken to monitor and maintain good practice, identify areas of concern promptly, and reinforce staff awareness of the importance of the mealtime experience. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I can enjoy unhurried snack and mealtimes in as relaxed an atmosphere as possible' (HSCS 1.35) and; 'I experience high quality care and support based on relevant evidence, guidance and best practice' (HSCS 4.11).

3. The recording and tracking of fluid intake throughout the day should be improved to support hydration, health, and overall wellbeing for individual's needing additional support, as well as timely interventions when targets are not met to maintain good practice, and improve outcomes for people experiencing care. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My care and support meets my needs and is right for me' (HSCS 1.19).

1. So that people experiencing care benefit from a consistently high quality environment, an environmental improvement plan setting out priorities and timescales should be developed and shared with residents and their families. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience an environment that is well looked after with clean, tidy and well maintained premises, furnishings and equipment’ (HSCS 5.22).