ELB Care trading as Home Instead

1. To drive continuous improvement in the service, the provider should ensure effective processes are in place for evaluating the outcome of quality assurance audits. Where required improvements are identified in audits, tasks should be assigned for follow-up and there should be clear action plans based on SMART principles (Specific, Measurable, Achievable, Relevant, Time-Based). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).