Moray Supported Living
Recorded Key Question grade range: 4–5 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. To support people’s financial wellbeing, the provider should ensure that its policy for handling people’s money is updated as needed and is reflected consistently in staff practice across all services. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'If I need help managing my money and personal affairs, I am able to have as much control as possible and my interests are safeguarded' (HSCS 2.5).
1. By 21 November 2025, the provider must ensure people’s financial health and wellbeing benefit from robust financial management procedures. To do this the provider must, at a minimum: a) ensure correct recording of all cash and receipts b) ensure any errors by the staff are remedied timeously c) develop and implement a reimbursement policy/procedure that ensures any money owed is returned timeously d) ensure any remedial actions taken are person-centred and reviewed for effectiveness e) ensure staff practice supports
1. To protect people’s health and wellbeing, the service should ensure medication management procedures are improved and consistently followed by staff. This should include but not be limited to: - a) improving the processes for managing errors to ensure they are person-centred, service specific and focused on learning from errors b) ensuring learning is shared with other teams where appropriate, so all people benefit from any relevant and successful improvements c) providing staff with additional training or support to improve their understanding of, and ability to follow, medication management procedures d) continuing regular recorded direct observations and assessment of staff practice in medication management to ensure that the additional support results in consistently better practice. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I expe