Holy Rosary Care Home

1. To ensure people are getting their medication administered as prescribed, the provider should; a) ensure all staff administering medication are trained and competent in the online medication recording system. This includes but is not limited to staff having enough clear guiding information and detail about as and when required medications b) improve oversight of staff competency in the system and ensure audits effectively and quickly address anomalies to minimise risk. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘Any treatment or intervention that I experience is safe and effective’ (HSCS 1.24).

1. To ensure that people always benefit from adequate levels of staffing the provider should; a) maintain oversight of adequate staffing levels and deployment in all departments b) ensure this includes peak times and where people may need additional support c) have contingency staffing plans where there is longer term absence gaining feedback from people and staff. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state: ‘My needs are met by the right number of people’ (HSCS 3.15) and ‘I am confident people respond promptly, including when I ask for help’ (HSCS 3.17).

1. To ensure that people receive the right support at the right time, the provider should ensure; a) all care plans are clear with up to date, accurate information b) care plans should be person centred, guiding staff on how to meet current people’s care and support needs c) any changes should be clearly documented and communicated to staff during shift changeover d) regular reviews should be carried out with outcomes reflected within the care plans. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: ‘My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices’ (HSCS 1.15).