Highland Home Carers - Supported Living

1. By 1 May 2026, to ensure that people experience consistent and stable support arrangements, the provider must review staffing arrangements and support staff development. To do this, the provider must, as a minimum: a) plan and demonstrate robust staffing arrangements for ensuring that people receive consistent and reliable care, even in the event of staff absence or other challenges b) ensure managers have time and capacity to perform their oversight responsibilities, including implementing quality assurance of support arrangements to assess if these are effective in providing person-centred support c) build on effective communication and consistency of approach in supporting people. This should include staff regularly attending meetings to develop their knowledge of individual needs and preferences and embed consistent practice and thus improve individual experiences of care d) extend supportive and development opportunities, and oversight, into arrangements for the use