Rutherglen Care Home
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 18 June 2026, the provider must ensure people are safe and receive quality care and support that meets their needs. To do this, the provider must, at a minimum: a) Ensure that systems of quality assurance and audits are consistently completed. b) Ensure detailed actions are addressed timeously through action plans. c) Develop a service improvement plan that is informed through quality assurance activities and feedback from stakeholders. d) Include an evaluation of progress made. This is to comply with Regulation 3 and 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance systems" (HSCS 4.19). This must include, but not be restricted to: a) Strengthening the systems used to assess people’s support needs so that staffing levels are accurately calculated and responsive to requirements at all times. b) Ensuring staffing levels are flexible and can respond to changes in people’s needs. c) Ensuring the staff skill mix and knowledge consistently align with people’s assessed needs and support outcomes. This is to comply with Section 7(1) and (2) of the Health and Care (Staffing) (Scotland) Act 2019 (HCSSA). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "My needs are met by the right number of people" (HSCS 3.15).
1. To promote opportunities for daily meaningful activities for the people who use the service, the provider should review the way in which these are planned and facilitated. Account should be taken of the abilities and preferences of each person. Outcomes should be regularly evaluated to ensure they are meeting each person's needs. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I can choose to have an active life and participate in a range of recreational, social, creative, physical, and learning activities every day, both indoors and outdoors" (HSCS 1.25).
1. The service should consider how to ensure that people have meaningful interactions and conversations throughout the day, even if they are not participating in formal entertainment or activities. This includes: - ensuring that there is individualised information available to staff about activities and topics of interest for each resident in the home - and that staff have sufficient time to spend with people. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I can maintain and develop my interests, activities and what matters to me in the way that I like" (HSCS 2.22).