Norwood Care Home

1. To ensure that there continues to be appropriate levels of staff across the home at all times, which maintains people’s safety and meets individual needs, the manager should ensure that: a) people’s views, including relatives and staff, are clearly taken into account when calculating staffing levels b) regular monitoring and auditing of people's care and wellbeing needs, reflects that these are being met, including getting out of the home, on a regular basis. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My needs are met by the right number of people’ (HSCS 3.15) and ‘People have time to support and care for me and to speak to me’ (HSCS 3.16)

1. To ensure that people's care and support needs are met, the provider should plan staffing arrangements to be safe and effective. This should include, but is not limited to, ensuring the outcome of people’s care assessments are being used to inform staffing numbers and arrangements, consider and safeguard the wellbeing of staff, and implement a quality assurance system to evaluate care experiences and assess if staffing arrangements are effective in providing responsive, person-led support. This is in order to comply with section 7(1)(a) of the Health and Care (Staffing)(Scotland) Act 2019. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My needs are met by the right number of people’ (HSCS 3.15).