Newcarron Court Nursing Home

1. To promote people's safety and wellbeing, the provider should ensure protocols are in place for all 'as required' medicines. The protocols should alert staff to any strategies to put in place prior to the use of an 'as required' medicine. This should include, but not be limited to, strategies for reducing stress or distress. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'Any treatment or intervention that I experience is safe and effective' (HSCS 1.24).

1. To keep people safe and promote their wellbeing, the provider should ensure the entire home is consistently cleaned to the desired standard. This includes ensuring repairs are carried out timeously so that surfaces are cleanable, and working with staff to identify and rectify what may be preventing the home from being as clean as it should be. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience an environment that is well looked after with clean, tidy and well maintained premises, furnishings and equipment' (HSCS 5.24).

1. To support people's wellbeing, the provider should demonstrate that staffing arrangements are made following an accurate assessment of people's needs and preferred outcomes, taking the views of people and their nominated representatives into account. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'People have time to support and care for me and to speak with me' (HSCS 3.16).

1. To promote people's health and wellbeing, the provider should conduct a full environmental audit and carry out any actions identified. This should include, but is not limited to, replacement of any damaged flooring or furnishings, repair and redecoration of walls, skirting, doors and ceilings and making the garden a safe space for people to walk in. The views of people experiencing care or their nominated representatives should be taken into consideration when planning the redecoration. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience an environment that is well looked after with clean, tidy and well maintained premises, furnishings and equipment' (HSCS 5.24).

1. To promote clear and consistent care and support, the provider should ensure people's personal plans contain respectful language, are fully completed, including all relevant risk assessments, contain consistent and accurate information, and are audited effectively. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15).