Millview Care Home

1. To ensure that people’s physical and mental wellbeing is maintained through meaningful interaction and stimulation of their choosing, both indoors and outdoors, the manager should ensure that: a) how people wish to spend their day is clearly recorded and shapes planned activities b) staff are supported to implement how people wish to spend their day, including getting out of the home, on a regular basis. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I get the most out of life because the people and organisation who support and care for me have an enabling attitude and believe in my potential’ (HSCS 1.6) and ‘I can choose to have an active life and participate in a range of recreational, social, creative, physical and learning activities every day, both indoors and outdoors’ (HSCS 1.25).

1. To ensure that people continue to experience a service which is well led and managed, and which results in better outcomes for them, the manager should ensure that: a) the service’s quality assurance system continues to demonstrate a culture of continuous improvement b) feedback from people who use and work within the service informs the identified improvements c) the achieved outcomes and benefits, for people living in the home, are demonstrated in the service’s self-evaluation. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes’ (HSCS 4.19).

1. To ensure that there continues to be appropriate levels of staff across the home at all times, which maintains people’s safety and meets individual needs, the manager should ensure that: a) people’s views, including relatives and staff, are clearly taken into account when calculating staffing levels b) regular monitoring and auditing of people's care and wellbeing needs, reflects that these are being meet, including getting out of the home, on a regular basis. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My needs are met by the right number of people’ (HSCS 3.15) and ‘People have time to support and care for me and to speak to me’ (HSCS 3.16).

1. To ensure that people receive the care and support that is right for them, resulting in positive outcomes, the manager should ensure that: a) people are involved in robust six monthly care reviews, which detail future plans and use of their available monies b) ‘resident of the day’ documentation reflects detailed information and the benefits achieved c) people have easy access to their personal plan and related care documents d) regular monitoring and auditing of people's personal plans is carried out, demonstrating that accurate and appropriate records are being maintained. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices’ (HSCS 1.15) and ‘My care and support meets my needs and is right for me’ (HSCS 1.19).