Seasoned Hands Care

1. The manager should ensure people being supported have confidence in the staff because they are trained, competent and skilled to meet their care needs. This improvement focuses on all elements of training, but specifically the gaps we identified at this inspection, namely: 1) falls awareness, 2) care planning, and 3) nutritional needs. This is to ensure care and support is consistent with the Health and Social Care Standards which state: “I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes.” 3.14.

1. To ensure support plans contain current, clear and meaningful information the manager should further develop care plans and risk assessments. This should include, but is not limited to, ensuring that: a) plans evidence that the care planned and provided meets peoples' assessed needs, including wishes for end of life care. b) appropriate risk assessments and guidelines are in place reflective of people's care identified care needs. c) documentation and records are clear to read, easily accessible and reflect the care planned and provided. d) support plans are regularly reviewed with people and/or their family/friends/carers as appropriate. Reviews should capture discussions held and evaluate how well support is meeting individual needs and outcomes. e) managers monitor the quality of support plans and risk assessments and take action where issues are identified. This is to ensure that care and support is consistent with the Health and Social Care Standards which state M