Real Life Options Falkirk Outreach
Recorded Key Question grade range: 4–5 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 11 May 2026, the provider must ensure people are safe, and receive care and support that is well-led and managed, and which results in better outcomes for people. This should be achieved through establishing a culture of continuous improvement, with robust and transparent quality assurance processes. This must include, but is not limited to ensuring that: a) the systems of quality assurance and audits are consistently completed b) effective action planning takes place within reasonable timescales, which addresses identified areas for improvement c) information from quality assurance processes is communicated to the appropriate people, when necessary. This is in order to comply with regulations 3 and 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensur
1. The service should improve the quality, consistency and accessibility of care planning, and review processes to ensure that people experience well co-ordinated, personalised support. Care plans should be up to date, clearly recorded and readily available to staff, so they can understand individual's needs, wishes and preferred outcomes. Action plans from reviews and keyworker meetings should be clearly documented, monitored and reviewed, to ensure progress is tracked effectively and contributes to improved outcomes for people. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS), which state: "My personal plan (sometimes referred to as a care plan) is right for me, because it sets out how my needs will be met, as well as my wishes and choices.” (HSCS 1.15). “I experience high-quality care and support, because people have the necessary information and resources.” (HSCS 4.27).
1. The service should make sure that people are kept safe, and benefit from organisations working together, by: a) reporting notifiable events to the relevant organisations, following guidance and timescales b) follow-up of any reported concerns with the appropriate authority, to ensure the care and support provided is current. This is to ensure care and support is consistent with Health and Social Care Standards (HSCS) which state that: "I benefit from different organisations working together, and sharing information about me promptly where appropriate." (HSCS 4.18).
1. The service should ensure that staffing arrangements and training systems are robust, well-organised and consistently support positive outcomes for people. This includes maintaining accurate and updated training records, ensuring staff have the right skills and competencies and planning staffing in a way that promotes continuity, safety and wellbeing. This will help ensure people receive high-quality support from staff who are confident and knowledgeable in their roles. This is to ensure care and support is consistent with the Health and Social Care Standards: “My needs are met by the right number of people.” (HSCS 3.15). “I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes.” (HSCS 3.14).
Conditions of registration
Number(s) and Age(s) of person(s) to whom service may be provided:
1. To provide a service to people with learning disabilities, physical disabilities and mental health conditions living in their own homes.
Any other conditions unique to the service:
2. The support will be provided by one staff team as agreed during this registration and where there are any subsequent changes the Care Inspectorate should be informed.
3. The Registered manager of this service will also manage Longcroft Care Home CS2011303445.
4. The provider shall inform service users and their representatives that the care service is registered with the Care Inspectorate and shall ensure that they are made aware of the name of the registered service with its contact details, as it appears on this certificate.