Source · Care Inspectorate

CERA - Lothians

Provider CERA Care Operations (Scotland) Limited Type Housing Support Service Location Musselburgh Last graded 1 Jun 2026

Recorded Key Question grade range: 3–4 — Adequate  View on Care Inspectorate

Key Question scores

Six-point scale
Support and wellbeing
3
Care and support planning
4
Setting
Staff team
3
Leadership
4
Care, play and learning

Requirements & recommendations

0 requirements · 1 recommendation

Verbatim text from the Care Inspectorate datastore. Requirements cite a specific regulation and deadline; recommendations are good-practice guidance against the Health and Social Care Standards.

Visit: 13 May 2026
Recommendation 1

1. The service should ensure that supported people experience safe and effective medicine administration and management in a manner that protects the health and wellbeing of people. In order to achieve this the service should undertake the following: a) All staff involved in medication administration to follow policy and best practice about medication administration documentation. b) Develop the electronic medication administration system so it does not create a false alert for missed medication when a care visit was planned not to take place. c) Regular auditing of medication is undertaken which needs to include actions taken when medication errors occur.

Conditions of registration

As published by the Care Inspectorate

Number(s) and Age(s) of person(s) to whom service may be provided:

1. To provide a service to older adults, adults with learning/physical disabilities and adults with mental health support needs living in their own homes.

Any other conditions unique to the service:

2. The support will be provided by two staff teams as agreed during this registration and where there are any subsequent changes the Care Inspectorate should be informed.

3. The provider shall inform service users and their representatives that the care service is registered with the Care Inspectorate and shall ensure that they are made aware of the name of the registered service with its contact details, as it appears on this certificate.

Registry facts

Service no: CS2017358641
Provider no: SP2009010680
Ownership: Private
Registered places: 60
Registered: 15 February 2018
Council area: East Lothian
Health board: Lothian
Integration authority: East Lothian
Risk band: HIGH

Complaints upheld

2024/25: 2