Acadability
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. To support people’s health and wellbeing, the provider should ensure all action plans generated from quality assurance activities are specific, measurable, achievable, realistic and time-bound (SMART). This should include but not limited to action plans generated from minutes of meetings across the service. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes.’ (HSCS 4.19).
1. By 27 October 2025, the provider must ensure the service is well led and managed and people receive care and support that is safe which meets their needs through robust quality assurance. To do this, the provider must, as a minimum: a) ensure managers and senior staff have the right skills and knowledge to quality assure all aspects of care and support delivery b) monitor and review quality assurance systems that effectively identify issues which may impact on the health, welfare and safety of people supported. c) devise clear action plans with timescales where deficits and/or areas for improvement have been identified. This is to comply with Regulation 3 and 4(1)(a) (Welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of cont2. By 27 October 2025, to promote the safety and wellbeing of people, the provider must ensure that staff receive essential training and development opportunities to enable them to be competent in their roles. To do this the provider must at a minimum: a) undertake a training needs analysis to identify what training and development is required for each role. This should include but is not limited to training that would enhance people’s preferred communication needs b) maintain an accurate record of all staff training, including refresher training c) monitor and evaluate the effectiveness of training and development opportunities and ongoing competency of staff. This is to comply with section 8(1)(a) of the Health and Care (Staffing) (Scotland) Act 2019. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skille
1. To support staff learning and development, all staff should be offered supervision and attend team meetings on a regular and structured basis. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that "I have confidence in people because they are trained, competent and skilled, and are able to reflect on their practice and follow their professional and organisational code." (HSCS 3.14).