S.I.L.C. Support Service (Skye & Lochalsh)

1. To support good outcomes for people, and effective service delivery, the service provider should ensure that there are a range of checks and appropriate quality assurance procedures in place to identify any areas where improvements are needed. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes'. (HSCS 4.19).

2. To promote people's safety and wellbeing, the service provider should ensure that the Care Inspectorate are informed of all notifiable events and incidents in accordance with best working practice and legislation. This is to assist in keeping people safe and well. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from different organisations working together and sharing information about me promptly where appropriate, and I understand how my privacy and confidentiality are respected'. (HSCS 4.18).

1. To support positive outcomes for people who use the service, the provider should continue to make improvements to their support planning and associated documentation. To do this, the provider should a) ensure people’s support plans contain the most up to date information; b) review support and risk plans at least once in every six months , and when needs change; c) involve supported people and /or their relatives/representatives in reviews of their support plans. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience high quality care and support because people have the necessary information and resources'. (HSCS 4.27).