Able Care @ Home
Recorded Key Question grade range: 3 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 28 April 2025, the provider must ensure people are being supported to move and walk safely because moving and handling guidance and procedures are being followed. To do this, the provider must, at a minimum: - ensure all staff are trained and competent in safe moving and handling procedures - ensure accurate falls risk assessments and plans are in place, accessible, and implemented by carers - ensure practice adheres to all moving and handling protocols and procedures, including allocating sufficient staffing numbers based on assessed needs. This is in order to comply with Regulation 4(1)(a), Regulation 4(2) and regulation 5(2)(b) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I can be independent and have more control of my own health and wellbeing by using tech2. By 28 April 2025, to promote the safety and wellbeing of people, the provider must ensure that people are supported to take their medication as prescribed. To do this, the provider must, at a minimum: - ensure all medication is administered according to the instructions of the authorised prescriber - ensure all staff attending care visits are appropriately trained and competent in the safe administration of medication - ensure care plans are regularly reviewed and accurately reflect changes in people's medication. This is in order to comply with Regulation 4(1)(a), Regulation 4(2) and regulation 5(2)(b) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘If I need help with medication, I am able to have as much control as possible' (HSCS 2.23); and ‘I am supported and care1. By 26 May 2025, the provider must enhance their quality assurance systems and processes to ensure positive and safe outcomes for people. To do this, the provider must, at a minimum: - quality assure and improve the staff scheduling system to ensure competent, trained, and sufficient staff members attend every care visit - quality assure the service’s performance through effective audits, including medication, carers' rotas, care plans, daily notes and risk assessments - develop a service improvement plan that is inclusive of people and aims to develop the service and improve outcomes for people - develop clear organisational roles and responsibilities, including management, office staff and carers - develop an effective monitoring system to oversee carers' attendance at care and support visits. This it to comply with section 7(1)(a) of the Health and Care (Staffing) (Scotland) Act 2019 and Regulation 4(1)(a) (Welfare of users) and Regulation 5 (personal
1. To support people's health and wellbeing and improve the quality of their support, the provider should improve attendance and opportunities for shared learning at team meetings. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes’ (HSCS 3.14) and ‘I experience high quality care and support because people have the necessary information and resources’ (HSCS 4.27).
1. To support people’s health and wellbeing and improve the quality of their support, the provider should improve the quality of all documentation and planning, so it is completed to the same high standard after each care visit. This should include, but not be limited to, consistently good quality of recordings, personal plans, risk assessments, reviews and any other recordings related to people’s care and support. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My needs, as agreed in my personal plan, are fully met, and my wishes and choices are respected’ (HSCS 1.23) and ‘I am fully involved in developing and reviewing my personal plan, which is always available to me’ (HSCS 2.17).