Bespoke Clinical Care
Recorded Key Question grade range: 4–5 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. To support people's wellbeing and ensure they experience interventions that are safe and effective if receiving 'when required' medicines, medication protocols should contain clear, up to date, and accurate guidance on when medication should be administered. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'Any treatment or intervention that I experience is safe and effective' (HSCS 1.24).
1. To support person centred care, the provider should ensure all personal plans contain detailed person-centred information about each person's interests, preferences, life history, and what is important to them. This will help staff provide consistent and individualised support. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan is right for me because it sets out how my needs will be met as well as my wishes and choices' (HSCS 1.15).
2. To support people's safety and wellbeing, the provider should ensure that up to date, person centred care plans are in place for all identified health and care needs. This should include, but not be limited to, stress and distress, communication, and medication care plans. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan is right for me because it sets out how my needs will be met as well as my wishes and choices' (HSCS 1.15).
3. To ensure people experience care and support that is right for them, personal plans should remain accurate and up to date. Reviews should be undertaken as and when there is a change in people's circumstances and within six months, and clearly documented. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15).