Elizabeth House Residential Care Home

1. To support people's wellbeing, the provider should ensure medication systems are robust. This should include, but is not limited to: a) Ensuring a consistent system is in place to record topical medication administration. b) Ensuring protocols for ‘as required’ medication and covert pathways contain sufficient information to guide staff on how to best meet people’s needs. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as my care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices.' (HSCS 1.15).

1. To support the wellbeing of residents and staff, the provider should ensure that staff practice is observed, evaluated and discussed. This should include, but is not limited to: a) Formal supervision meetings which take place in line with organisational timescales. b) Observations of practice and competency checks. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes’ (HSCS 4.19).

2. To support people’s wellbeing, the provider should create a service improvement plan. This should include, but is not limited to: a) Ways in which the service plans to develop and improve. b) Input from all relevant stakeholders including residents, relatives and staff. b) Clear timescales and responsibilities for each item. c) How success will be evaluated. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I am supported to give regular feedback on how I experience my care and support and the organisation uses learning from this to improve.’ (HSCS 4.8).