Lindsay House
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 17 October, to ensure a culture of responsive and continuous improvement which meets the health, safety and wellbeing needs of service users, the provider must evidence an up to date service improvement plan which is reflective of self-evaluation and outcomes of quality assurance processes. This must include at a minimum: a) feedback from service users, their family and/or representatives, staff and external agencies b) analysis of records such as, care plans and supporting documents, incidents, accidents and complaints c) observations of staff practice and people's experiences of care. This is in order to comply with regulations 4(1)(a)(Welfare1. By 17 October 2025, the provider must ensure that at all times, suitably qualified and competent persons are working in the care service in such numbers as are appropriate for the health, welfare and safety of service users. To achieve this, the provider must at a minimum: a) Monitor staff practice to provide assurance that care and support meets the needs and wishes of service users and is consistent with current good practice guidance. b) Demonstrate oversight regarding equity of senior cover and the deployment of relief and agency staff. c) Ensure all staff receive appropriate training and have a clear understanding regarding their role and responsibilities.
1. To support the health and wellbeing of service users and a consistent approach to medication management, the provider should ensure that: a) storage facilities for medication are maintained at an optimal temperature b) staff sign for all medication administered c) staff follow local procedure regarding double signatures when checking stock Controlled Drugs. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS), which state that: 'Any treatment or intervention that I experience is safe and effective' (HSCS 1.24).
1. To provide assurance and support the health and wellbeing of service users, their families and staff; communication systems should be improved across the care home and improvement evidenced from feedback from service users, their families and staff. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).
1. To maintain effective infection control and a safe and hygienic environment for residents, staff and visitors, the provider should ensure equipment coverings and frequently touched areas are intact and do not compromise the effectiveness of cleaning. This is in order to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which states that: 'I experience an environment that is well looked after with clean, tidy and well maintained premises, furnishings and equipment' (HSCS 5.24).