West NAH Professionals LLP

1. The provider should continue to develop and implement a robust and effective quality assurance process. This should include the manager having complete oversight of the service, key activities and identification of areas requiring action for the continuous improvement of the service. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: "I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes" (HSCS 4.19).

2. The provider should ensure all service information, policies and guidance issued is relevant to each aspect of the organisation, including the Nurse Agency. Health and social care standards should be linked into guidance where appropriate to enable nurses registered with the service to make the connection between good practice and recognised standards. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I use a service and organisation that are well led and managed" (HSCS 4.23). To promote the safety and wellbeing of people, the provider should ensure all nurses have the opportunity to reflect on and develop their practice. This should include but not be limited to:- a. regular and effective one to one supervision, which encourages reflection and demonstrates how learning is being put into practice b. regular team meetings should be arranged to encourage peer support and learning and c. observations of key areas of practice should be carried out regularly, consistent with organisational policy to give the manager assurances regarding practice d. training relevant to peoples care and support being undertaken, evaluated and implemented in practice. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which s