Ailsa Craig

1. By 19 November 2025, the provider must ensure people’s care and support needs are promptly and appropriately met by staff. To do this, the provider must, at a minimum: a) Ensure staff meet each person’s personal care and continence needs when required. Staff must follow best practice to promote each person’s dignity. b) Management and designated staff must monitor staff practice to ensure people’s needs are being consistently and timeously met. This is in order to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state that: " If I require intimate personal care, this is carried out in a dignified way, with my privacy and personal preferences respected" (HSCS 1.4) and "My care and support meets my nee1. By 19 November 2025, the provider must ensure that there is a management team which clearly leads and directs staff to ensure consistent standards of care are provided and promote positive outcomes for people across the whole home. To do this, the provider must, at a minimum: a) Ensure that all staff are clear of their role and responsibilities when delivering care and support. b) Ensure that care and support leads to positive outcomes for people living within the service. c) Ensure that there is appropriate deployment of staff within each unit to meet people’s needs timeously. d) Regularly monitor that staff are following best practice guidance. This is in order to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standar1. By 19 November 2025, the provider must ensure service users’ health, safety and welfare needs are appropriately assessed, documented, and effectively communicated between all relevant staff, and met. This must include, but is not limited to ensuring that: a) Staff complete and record an accurate assessment of individuals’ health, physical and mental health needs which informs associated personal plans. This must include, but is not limited to - nutritional/hydration needs, skincare needs, supporting people with distressed behaviours, epilepsy and advanced care plans. b) Personal plans are implemented and care is delivered in accordance with the assessed needs of each individual service user. This should include accurate daily recordings completed by staff. c) Improved monitoring through robust auditing is implemented to evaluate the effectiveness of care interventions and the outcomes used to direct staff on how to support people. Train