Claremont Care Home

1. The provider should take steps to support people's wellbeing and promote good mental and physical health by doing the following: - support staff to develop their skills regarding engaging with people living with dementia - enhance the range and access to meaningful activities ensuring they reflect people's choices, preferences and abilities. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes' (HSCS 3.14) and 'I can choose to have an active life and participate in a range of recreational, social, creative, physical and learning activities, every day, both indoors and outdoors' (HSCS 1.25.

2. Supplementary charts used to record and monitor the care and support interventions provided to residents with enhanced care needs should be fully and accurately completed and this should be reviewed by senior staff to ensure that assessed care needs are fully met. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience high quality care and support based on relevant evidence, guidance and best practice' (HSCS 4.11).

3. To support people's health needs the provider should ensure that topical medication is managed safely and in line with best practice guidance. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ’Any treatment or intervention that I experience is safe and effective’ (HSCS 1.24).

1. To support partnership working and ensure people's views are being heard and responded to, the provider should use the feedback from people living in the home and their families to inform service development. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes’ (HSCS 4.19).

1. The provider should ensure that personal plans are developed in consultation with the individual and their representatives to reflect a responsive, person-centred approach, taking account of individuals choices and preferences. Plans of care should be evaluated meaningfully and clearly determine that the plan is effectively managing peoples care and support needs. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: '‘My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices’ (HSCS 1.15).