Shakti Children's Service
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 21 November 2025 the provider must consistently adopt effective quality assurance and auditing processes to support improvement. To do this, the provider must, at a minimum: a. strengthen roles and responsibilities, ensuring comprehensive oversight at all levels b. ensure internal quality assurance processes including regular audits are being undertaken and formally documented by managers to promote wellbeing and positive outcomes for people c. ensure effective management oversight of staff training and support and supervision This is in order to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210) This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having r2. By 21 November 2025, the provider must support staff to ensure they are following best practice and guidelines. To do this, the provider must at a minimum: a. review and update their policies and procedures to reflect current best practice guidance - this includes, but is not limited to child protection, vulnerable adults, recruitment and complaints b. ensure that all staff are supported to understand any changes to the policies and procedures, including those with lead responsibilities for safeguarding and protection. This is in order to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210) This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience high quality care and support based on relevant evi
1. To enhance safeguarding and support wellbeing, the provider should establish an effective method to record and document decisions regarding welfare concerns - including child and adult protection matters. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am protected from harm, neglect, abuse, bullying and exploitation by people who have a clear understanding of their responsibilities.' (HSCS 3.20).
1. To support children and families wellbeing, the provider should ensure a consistent approach to the recording and oversight of incidents, including reporting notifiable incidents to the Care Inspectorate. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am protected from harm, neglect, abuse, bullying and exploitation by people who have a clear understanding of their responsibilities.' (HSCS 3.20).
1. To support people to achieve the best outcomes, the provider must continue to undertake work to promote an open and trusting culture, supporting clear and effective communication across the organisation. This is to ensure that care and support is consistent with the Health and Social Care Standards (HCSC) which state that: 'My care and support is consistent and stable because people work together well.'(HSCS 3.19).