Delight Supported Living Ltd - Ayrshire

1. To further the improvement journey, the service should consider the following actions: Embed quality assurance systems to ensure consistency and impact. Conduct quality audits across all service areas, supported by clear action plans and follow-up mechanisms. Set standards for monitoring practice by establishing and enforce standards for supervision and practice development in line with organisational policies. Reinstate regular team meetings to promote collaboration, learning, and shared responsibility. Also, develop a structured development plan for senior staff to build capacity to improve planning, and enhance outcomes. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).