Abbeycare (UK)
Recorded Key Question grade range: 3–5 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 30 April 2026, the provider must implement robust quality assurance processes that give full oversight of the service and drive continuous improvement. This should include but not be limited to: a. The registered manager applying a clear quality assurance framework, which sets out expectations and requirements, ensuring effective organisational oversight b. regular audits of care planning, finance, and medication which are accurate, up to date, consistently applied, and lead to necessary improvement actions c. the management team maintaining clear oversight of people’s health and wellbeing needs, with actions taken to promote positive outcomes d. the management team having a comprehensive overview of staff training, gaps, supervision, and observed practice. This is to comply with Regulation 4 (1)(a) (welfare of users1. By 30 April 2026, the provider must ensure all staff receive role appropriate training tailored to the needs of people supported. To promote safety and wellbeing training must be consistently applied in practice. At a minimum, this must include: a. delivery of induction and core training, informed by a comprehensive needs analysis, including medication, managing stress and distress, and condition specific training b. maintenance of accurate training records to evidence staff skills and knowledge c. monitoring of staff competence through supervision, team meetings, and direct observation of practice, including medication administration. This is to comply with Regulation 4 (1)(a) (welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and s
1. The provider should develop and agree a SMART (smart, measurable, achievable, relevant and timebound) comprehensive improvement plan. This should address required areas of improvement, including appropriate timescales for completion and regular measurements of progress. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes.' (HSCS 4.19).
1. The provider should ensure staffing levels and skills mix are appropriate to meet people’s assessed needs and outcomes at all times of the day and night. Regular staffing assessments should consider meaningful measurements, including support preferences, and be responsive to changing needs throughout people's recovery journey. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "My needs are met by the right number of people" (HSCS 3.15) and "My care and support is consistent and stable because people work together well." (HSCS 3.19)
1. The provider should ensure personal plans and risk assessments are accurate, current, and meaningfully involve people. Plans should give clear guidance on support to be provided and include strategies to support people experiencing stress and distress. These should be reviewed regularly, alongside people, to reflect their changing needs throughout their recovery journey. This supports the principles of the Health and Social Care Standards (HSCS): “My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices. " (HSCS 1.15)