My Homecare (Dundee) Ltd
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 31 August 2025, the provider must demonstrate that safe systems are in place for the management and administration of medication. In particular: - where support is required, the provider must ensure medication is administered at regular intervals as instructed by the prescriber and in line with the residents' lifestyle and daily routine. - the provider must ensure staff are appropriately trained and supported in medication management. - the provider must ensure that in the event of errors, staff seek advice and guidance from the prescriber or other appropriately qualified practitioner. - the provider must ensure that there is robust oversight of medication errors that highlight what improvements are required. This is to comply with Regulation 4 (1)(a) welfare of users of the Social Work and Social Care Improvement Scotland (requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is co1. By 31 August 2025, the provider, must ensure that people are kept safe by ensuring people are supported by staff who have been recruited in line with ‘Safer Recruitment Through Better Recruitment' 2023 guidance and current legislation in Scotland. In order to achieve this, the provider, must at a minimum: - demonstrate that all staff are being recruited in line with best practice guidance in order to meet legal and regulatory requirements. This is in order to comply with Regulation 9 (SSI 2011/210) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services Regulations 2011. This is also to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state that: 'I am confident that people who support and care for me have been appropriately and safely recruited' (HSCS 4.24).
1. In order to ensure people using the care service are confident that potential late or missed visits are effectively and timeously communicated, and that records of care fully reflect the care and support provided, the service should; a) Ensure visit times are fully agreed and visits are as far as practically possible in accordance with the agreement. b) Ensure people using the service know who is to provide their care and support and when on a day to day basis. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My care and support is provided in a planned and safe way, including if there is an emergency or unexpected event' (HSCS 4.14).
1. To ensure people benefit from a culture of continuous improvement, the provider should develop the existing service improvement plan. This should include areas identified through quality assurances processes and input from the people who use the service, families, staff, and stakeholders. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes’ (HSCS 4.19).
1. In order to ensure people using the service experience a stable and consistent package of care, the service should ensure sufficient staffing arrangements to provide care and support in accordance with people's needs. This is to ensure care and support is consistent with Health and Social Care Standards, which state that: 'My care and support is consistent and stable because people work together well' (HSCS 3.19).
2. The service provider should ensure staff attend regular team meetings to enable them to reflect on their practice, develop knowledge and skills and provide consistent care to those they support. This will also provide a forum for staff to contribute to the improvement of the service. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes' (HSCS 3.14). Also the Code of Practice for Employers of Social Service Workers which state you will: ‘Effectively manage and supervise social service workers to promote best practice and good conduct and support staff to continuously improve their performance and make sure they are fit to practise’ (2.2).