Hummingbird Out of School Care Limited
Recorded Key Question grade range: 2–4 — Weak View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 22 July 2026, the provider must ensure that medication processes and procedures in the setting are safe and effective to ensure children’s health and wellbeing are supported. To do this, they must, at a minimum, ensure that clear and consistent procedures are in place for the safe administration, recording, storage, and monitoring of medication, in line with children’s individual healthcare needs and current guidance. This is to comply with Regulation 4(1)(a) (Welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that my care and support is in line with Health and Social Care Standards (HSCS) which state that “My care and support meets my needs and is right for me” (HSCS 1.19) and “Any treatment or intervention that I experience is safe and effective”. (HSCS 1.24).
2. By 30 August 2026, the provider must ensure that staff receive appropriate training to support children’s healthcare needs. To do this, they must, at a minimum, ensure that staff understand individual medical conditions, can recognise and respond to children’s symptoms, and safely administer medication in line with individual healthcare plans. This is in order to comply with regulation 8(1)(a) of the Health, and Care (Staffing)(Scotland) Act 2019. This is to ensure staffing is consistent with the Health and Social Care Standards which state: "I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes" (HSCS 3.14) and “Any treatment or intervention that I experience is safe and effective”. (HSCS 1.24).
1. To support children’s wellbeing, the provider should ensure personal plans are used effectively to meet children’s needs, ensuring all children have a personal plan in place, and that these are reviewed every six months or sooner. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices." (HSCS 1.15)
1. By 20th June 2025, the provider must ensure that the care and support needs of children are being effectively met. To do this, they must, at a minimum: a) ensure that every child attending the service has their own personal plan which clearly identifies strategies. b) ensure the plans include all aspects of the child's health, welfare, and safety needs and how the service intends to meet these c) put in place procedures to ensure that the plans are reviewed and updated every six months or before, depending on the needs of the children. This is to comply with Regulation 5(1)(2)(a)(b)(c)(d) and (4) (Personal Plans) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will2. By the 20th of June 2025 to ensure children’s health, wellbeing and safety are upheld, the provider must ensure the manager and staff are confident and competent in their role to protect children from harm. To do this, the provider must, at a minimum: a) ensure the manager and staff are competent in and knowledgeable about national, local, and the service's own child protection procedures. b) ensure the manager and staff are competent in using chronologies and child protection records to assess the level of risk to children, and that any concerns. This is to comply with Regulation 4(1)(a) (Welfare of users) of The Social Care and Social Work and Improvement Scotland (Requirements for Care Services) Regulation 2011 (SSI 2011/2010). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I am protected from harm, neglect, abuse, bullying and exploitation by people who have a clear understating of their respon1. By the 20th of June 2025, to ensure children consistently receive high quality play and learning experiences the manager should ensure effective quality assurance systems are developed and implemented to improve outcomes for children and staff. To do this, the manager must, at a minimum: a) ensure robust quality assurance processes are embedded to help identify areas for improvement. b) action plans are created with clear timescale to resolve areas for improvement highlighted. c) ensure monitoring of staff practice and children's play and learning experiences is regularly carried out to identify strengths and any areas for improvement. This is in order to comply with Part 3, Section 7(1) of the health, and Care (Staffing)(Scotland) Act 2019. This is in order to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation ha1. By 20th June 2025, the provider must ensure that staff have been safely recruited following safe and robust procedures. This is to ensure children are safe and protected from harm. To do this, they must, at a minimum: a) Ensure a 'Protection of Vulnerable Group' (PVG) membership or scheme update has been received prior to staff commencing in the service. b) two up-to-date references, must be obtained prior to staff starting in the service. c) the service, must at all times, follow safe recruitment practices. This is in order to comply with Part 3, Section 7(1) of the Health, and Care (Staffing)(Scotland) Act 2019. This is to ensure staffing is consistent with the Health and Social Care Standards which state: ‘I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes (HSCS 3.14); and ‘I am confident that people w1. By 20th June 2025, the provider must ensure children's health, welfare, and safety. To do this, the provider must, at a minimum ensure that: a) The environment is clean, safe, and suitable for children to play and rest. b) Effective handwashing is taking place, and modelled by staff, when required, such as meal and snack times. c) Management have oversight to ensure they can identify and address gaps in infection prevention and control practices and risk assessments. d) Maintenance issues should be addressed including safety fittings on the windows. This is to comply with Regulation 4 (1) (a) (Welfare of Users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My environment is safe and secure' (HSCS 5.17).
2. By the 20th of June 2025, the manager should progress access to the appropriate number of toilet facilities required based on the number of children accessing the service. This is to improve the infection, prevention, and control measures and to respect children's privacy and dignity at all times. This is to comply with Regulation 10 (Fitness of Premises) of the Social Care and Social Work Improvement Scotland (Requirements for Care Service) Regulation 2011 (SSI 2011/210). This ensures care and support is consistent with the Health and Social Care Standards which state that: 'The premises have been adapted, equipped and furnished to meet my needs and wishes'. (HSCS 5.16)
1. The manager should improve the medication processes and procedures in the setting. They should review how medication is recorded, stored, administered, and audited. They should refer to the Care Inspectorate's Management of medication in daycare of children and childminding services. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that:
"I experience high quality care and support based on relevant evidence, guidance and best practice" (HSCS 4.11).
2. To ensure children experience high quality play, learning and development opportunities the manager, and staff should at a minimum: a) Ensure all staff are skilled in understanding their role in supporting children through meaningful engagement. b) Ensure that staff demonstrate an understanding of child development and how to use play to support children’s learning and development. c) Ensure planning processes are effective to promote children’s individual learning. This is in to ensure care and support is consistent with the Health and Social Care Standard (HSCS) which state that; 'I am supported to achieve my potential in my education and employment if this is right for me'. (HSCS 1.27)
1. To ensure the quality of children’s experiences are improved, the provider should implement robust self-evaluation and improvement planning to cover key areas of practice. This should include, but not be limited to, gathering views of children, parents, and staff to evaluate and improve the out of school care as a whole. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).
2. To ensure that children receive responsive care and support, management should make appropriate notifications to the Care Inspectorate when certain events take place. Management should refer to good practice guidance, “Early learning and childcare services: Guidance on records you must keep and notifications you must make” to identify events that require them to notify the Care Inspectorate. This is to ensure that care and support is consistent with the Health and Social Care Standards which state: "I benefit from different organisations working together and sharing information about me promptly where appropriate, and I understand how my privacy and confidentiality are respected" (HSCS 4.18).
1. To ensure the safety and wellbeing of children the provider, manager and staff should ensure that all staff have appropriate training and skills in core areas of practice. This includes but is not exhaustive of: a) Child protection b) Food hygiene c) Infection control d) Playwork Principles This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practise and follow their professional and organisational codes'. (HSCS 3.14
1. To ensure children have regular experiences which supports their curiosity and creativity, the provider should ensure that resources reflect children’s current interests and stages of development. This should include, but is not limited to: a) Children have opportunities to engage in a range of interesting and stimulating play experiences. b) Play spaces are organised and well-equipped with a wide range of toys, resources, and materials. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'As a child, I can direct my own play and activities in the way that I choose, and freely access a wide range of experiences and resources suitable for my age and stage, which stimulate my natural curiosity, learning and creativity' (HSCS 2.27).
Conditions of registration
To provide a care service to a maximum of 57 primary school aged children at any one time. Of those 57 no more than 10 are aged 4 years to those not yet attending primary school at any one time.
Adult: child ratios will be a minimum of 3 years and over 1:8 if the children attend more than 4 hours per day or 1:10 if the children attend for less than 4 hours per day. If all children are over 8 years old and over 1:10
Two adults will be in attendance at all times.
The service will operate from 7:00am to 9:00am and 3:00pm to 6:00pm during term time and 7:00am to 6:00pm during school holidays Monday to Friday.