Real Life Options Glenrothes Services
Recorded Key Question grade range: 4 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 29th August 2025 the provider must ensure people receive support from staff who are suitably trained and competent. This includes but is not limited to the administration of medication. Where staff are not compliant with expected training steps should be taken to address this in a timely manner. This is in order to comply with regulations 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 211/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes (HSCS 3.14).
1. In order to maintain the health, safety, and wellbeing of people using the service, the provider should develop, implement and regularly review person-centred support plans to ensure they accurately reflect people's current care and support needs. The provider should prioritise medication administration and emotional support including with stress and distress. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'My needs, as agreed in my personal plan, are fully met, and my wishes and choices are respected.' (HSCS 1.23).
1. In order to promote the welfare, choice and safety of people the provider should ensure records of legal powers are clearly recorded and copies retained.
This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states: 'If I am unable to make my own decisions at any time, the views of those who know my wishes, such as my carer, independent advocate, formal or informal representative, are sought and taken into account' (HSC 2.12) and 'I am fully informed about what information is shared with others about me' (HSC2.14).
2. In order to ensure that people’s views influence their care and support, the manager should ensure that minutes of review meetings reflect how the person and their legal representatives have been consulted and involved in discussions. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state; ‘My views will always be sought and my choices respected, including when I have reduced capacity to fully make my own decisions.’ (HSCS 2.11) and ‘If I am unable to make my own decisions at any time, the views of those who know my wishes, such as my carer, independent advocate, formal or informal representative, are sought and taken into account.’ (HSCS 2.12).