Real Life Options Macduff

1. To ensure that people receive care and support that meets their needs, the provider should ensure that professional guidelines, such as speech and language therapy guidance, are reviewed where they no longer meet people’s needs. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'Any treatment or intervention that I experience is safe and effective' (HSCS 1.24).

2. To ensure people receive the correct level of care and support the provider should ensure that people have their level of capability assessed for administration of medications. This should result in medication being administered appropriately, considering best practice guidance. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'Any treatment or intervention that I experience is safe and effective' (HSCS 1.24).

1. To ensure that people benefit from a service that communicates well, the provider should review how it seeks views from people, their families and staff. This should be used to inform the service improvement plan. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: ‘I am actively encouraged to be involved in improving the service I use, in a spirit of genuine partnership’ (HSCS 4.7).