Hilltown Out of School Club

1. To promote a culture of continuous improvement within the service, the provider should enhance the approaches to self-evaluation and develop robust quality assurance processes. This should include, but is not limited to: a) staff developing an understanding of frameworks, tools and best practice guidance b) developing self-evaluation processes. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes’ (HSCS 4.19).

1. To support high quality play, learning and outcomes for children, the provider should ensure staff develop their skills and confidence in interactions. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘People have time to support and care for me and to speak with me’ (HSCS 3.16).

1. To ensure children’s health and wellbeing needs are supported, the provider should review their recording of medication. This should include, but is not limited to, capturing signs, symptoms and steps to follow should medication not be effective. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I am protected from harm because people are alert and respond to signs of significant deterioration in my health and wellbeing, that I may be unhappy or may be at risk of harm’ (HSCS 3.21).