Specialist Resource Solutions Ltd
Recorded Key Question grade range: 3–5 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 3 April 2026, to promote the safety and wellbeing of people, the provider must ensure that moving and handling practice is carried out safely and in accordance with assessed plans. To do this, the provider must, at a minimum: a) ensure staff follow assessed moving and handling plans at all times b) implement regular, documented observations of moving and handling practice and take prompt action where unsafe or inconsistent practice is identified c) ensure staff have sufficient time, training and support to carry out moving and handling tasks safely d) use learning from incidents, concerns, audits and observations to improve practice and reduce recurrence of unsafe practice This is in order to comply with Regulation 4(1)(a) and 4(2) (welfare of users), and Regulation 5(2)(b) (personal plans), of the Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure care and support is consistent with the Health an
1. To support people’s health and wellbeing, the provider should strengthen medication oversight systems so that medication is stored safely, administered accurately, and any discrepancies are identified and acted on promptly. This is to ensure care that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My care and support is provided in a planned and safe way, including if there is an emergency or sudden change in my care needs’ (HSCS 1.24) and ‘I experience high quality care and support because people have the necessary resources’ (HSCS 4.27)
2. To support safe and effective care, the provider should improve the accuracy, completeness and clarity of health and wellbeing related recordings so that records reflect the care provided, any identified concerns, and the actions taken. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS), which state that: ‘My personal plan… sets out how my needs will be met, as well as my wishes and choices’ (HSCS 1.15) and ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes’ (HSCS 4.19).
1. To support people’s health and wellbeing and improve the quality of their support, the provider should ensure that people experience unhurried, consistent and person-centred care. This should include, but not be limited to, ensuring staff have enough time within each visit to deliver compassionate support and complete accurate, person-led records, and ensuring people are informed when there are changes to their planned support, including any delays or changes to who will be attending. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state that: “People have time to support and care for me and to speak with me.” (HSCS 3.16) and “My care and support meets my needs and is right for me.” (HSCS 1.19).