Community Reablement and Support Team North

1. So that people experiencing care and their families benefit from a culture of continuous improvement, including robust and transparent quality assurance processes, the management team should establish a quality assurance framework that informs the checks and audits to be undertaken. It should be clear how the systems and processes in place underpin and drive change and improvements that deliver positive outcomes for people using the service and their families. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).

2. The provider should establish an additional layer of monitoring and robust oversight of overall service performance to provide assurance that professional standards consistently meet the relevant statutory requirements and regulatory expectations; take account of the HSCS, and to support the management team to continue to improve and develop the service. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).

1. In addition to the weekly diaries, detailed care plans should be developed for each aspect of support being provided to clearly reflect each goal, the involvement of people being supported and the actions undertaken by staff to help achieve these. The abilities and involvement of people being supported should be included. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15).