Ostlers House
Recorded Key Question grade range: 3–5 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 17 October 2025, the provider must make proper provision for the health, welfare and safety of people using the service. To do this the provider must evidence that quality assurance systems: support improvements, as demonstrated by feedback from people and the outcomes they experience result in effective remedial action and or risk management when areas for improvement have been identified. This is to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that 'My environment is safe and secure.' (HSCS 5.17)
1. By 17 October 2025, the provider must ensure that at all times, suitably qualified and competent persons are working in the care service in such numbers as are appropriate for: the health, welfare, and safety of service users service aims and objectives and role specific workload. This is to comply with regulations 3 and 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210) and section 7 of the Health and Care (Staffing) (Scotland) Act 2019 (as substituted for regulation 15(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011, (SSI 2011/210)). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state that: ‘My needs are
1. To support people's health and wellbeing and mitigate the risk to the effectiveness of medication, the service should ensure that medication is stored at the appropriate temperature and immediate action taken where routine checks identify where this has been compromised. This is in order to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'Any treatment or intervention that I experience is safe and effective.' (HSCS 1.24)
2. To support people's wellbeing and dignity, and mitigate the risk of lost property, the provider should continue to develop a responsive inventory records and laundry system to identify ownership of clothes, protect and return them in a timely manner. This is in order to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: "I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes." (HSCS 4.19)
1. To maintain effective infection control and a safe and hygienic environment for residents, staff and visitors, the provider should ensure equipment coverings and frequently touched areas are intact and do not compromise the effectiveness of cleaning. This is in order to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'I experience an environment that is well looked after with clean, tidy and well maintained premises, furnishings and equipment'. HSCS 5.24)
1. To promote responsive care and ensure that people have the right care at the right time, the service provider should ensure that people have detailed person-centred care plans in place. These should: be audited to support sustained improvement in record keeping and high quality outcomes for people living here include anticipatory care, symptom control, promoting continence, safer mobilising and all aspects of personal care. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices.' (HSCS 1.15)