West End Out of School Club - Glenagnes

1. To promote a culture of continuous improvement within the service, the provider should enhance the approaches to self-evaluation and develop robust quality assurance processes. This should include, but is not limited to: a) staff developing an understanding of frameworks, tools and best practice guidance; b) developing self-evaluation processes. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes'. (HSCS 4.19)