Thrive Childcare and Education Happitots Robroyston
Recorded Key Question grade range: 2 — Weak View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 30 September 2026, the provider must implement and maintain effective quality assurance and self-evaluation systems that identify, record, monitor and address areas for improvement to keep children safe and promote their wellbeing. These processes must be used to drive improvement across the service. To achieve this, the provider must, at a minimum: a) demonstrate that the views of children, families and staff are gathered at planned intervals and are used to inform self-evaluation, improvement priorities and service developments b) implement a documented self-evaluation process which identifies strengths, areas for improvement, actions required, timescales and persons responsible c) undertake and record regular audits and monitoring activities, including staff practice, personal planning, staffing arrangem2. By 30 September 2026, the provider must ensure staff are deployed effectively in line with their skills, knowledge, experience and professional registration, so that children are cared for safely and their individual needs are consistently met. To achieve this, the provider must, at a minimum: a) ensure consistency of staff deployment within playrooms to promote continuity of care and enable children to be supported by staff who know them well b) ensure all permanent, agency and supply staff receive a clear and effective induction to understand their roles, responsibilities and expectations within the service c) implement effective quality assurance systems1. By 30 August 2026, the provider must ensure children consistently experience safe, clean and hygienic care, play and learning environments that promote their wellbeing. In order to achieve this, the provider must at a minimum: a) ensure all areas are free from unnecessary clutter and can be effectively cleaned on a daily basis b) implement contingency arrangements to ensure all essential cleaning tasks are completed in the absence of the house keeper or cleaning staff c) ensure outdoor play spaces are kept safe, well maintained and free from hazards, taking prompt action to address any identified risks d) ensure staff receive appropriate training and ongoing support to confidently identify, assess and minimise potential risks e) establish and maintain effective monitoring and oversight of infection prevention and control practices across the setting. This is to compl1. By 30 August 2026, the provider must ensure that children’s safety and wellbeing is consistently protected. In order to achieve this, the provider must at a minimum: a) implement robust and consistently applied systems to monitor children’s attendance b) ensure children can be accounted for at all times c) ensure registers are completed accurately, kept up to date, and are readily accessible to staff responsible for children d) ensure all staff clearly understand and consistently fulfil their responsibilities for safe supervision and accountability of children. This is to comply with Regulation 4(1)(a)(b) (Welfare of users) of the Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'My environment is secure and safe (HSCS 5.17)2. By 30 September 2026, the provider must ensure that all children receive nurturing care and support that is right for them and meets their needs. In order to achieve this, the provider must at a minimum; a) ensure personal plans are in place for all children attending the service b) ensure each child's personal plan accurately reflects their current needs and clearly sets out how these needs should be met c) ensure that plans are developed in partnership with parents and children (where appropriate), and are reviewed at least every six months, or earlier where required to reflect any changes d) ensure all staff have the necessary training, knowledge and skills to effectively meet the needs of children, including those with identified additional support needs e) ensure that, where restrictive practices are required, they are lawful, proportionate, clearly recorded within the child's personal plan, agreed with parents, and subject to re
1. The provider should ensure that leadership arrangements are robust and effective in delivering a safe, high-quality service that supports positive outcomes for children. To achieve this, the provider should, at a minimum, ensure clear roles and responsibilities are established and implement systems to monitor and evaluate the effectiveness of leadership arrangements. This should include setting clear expectations for leaders at all levels, including internal and regional managers who support the service. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes' (HSCS 3.14) and 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).
1. The management team and staff should ensure that all accidents and incidents are accurately recorded and communicated to parents/carers in a timely manner. Effective record-keeping should support monitoring, reflection, and learning to reduce the risk of recurrence, while ensuring parents are fully informed and involved in supporting their child’s safety and wellbeing. This is also to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'Any treatment or intervention that I experience is safe and effective' (HSCS 1.24).
1. The provider should ensure that all children have daily access to stimulating outdoor play and learning experiences. Staff should recognise and respond to children’s preferences for outdoor learning by minimising barriers and enabling children to move freely between indoor and outdoor environments. Management and staff should review and improve the quality of outdoor play and learning experiences, ensuring these are well planned and considered within the overall planning cycle to support children’s learning and development. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'As a child, I play outdoors every day and regularly explore a natural environment' (HSCS 1.32).
1. To support individual children's health and wellbeing needs, the provider, manager and staff team should ensure all children have a fully completed and comprehensive personal plan in place that sets out how their health, welfare, and safety needs will be met. Plans should detail, amongst other things, clear strategies that outline how staff will meet children's needs. These should be developed and reviewed with children and families in line with the required timescales. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15).
1. To support and sustain continuous improvement that secures positive outcomes for children and families, the management team should embed robust systems to monitor and evaluate all aspects of their service delivery. This should include but is not limited to; monitoring staff practice and experiences for children, meaningful involvement of staff, children, parents and carers in the self-evaluation processes and developing a clear plan for improving the service by identifying key priorities. This would ensure children and families remained at the heart of all service improvements. This is to ensure that management and leadership is consistent with the Health and Social Care Standards (HSCS) which state that: "I experience high quality care and support based on relevant evidence, guidance and best practice" (HSCS 4.11) and "I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes" (HSCS 4.19).