Clarkston House
Recorded Key Question grade range: 4–5 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 20 February 2026 , the provider must ensure that all essential background checks are completed prior to people commencing work in line with legislation, guidance and the providers policy. To do this the provider must: a) Ensure all background checks are appropriately requested. b) Ensure all responses are assessed as suitable when received. c) Ensure the management team consistently audit and verify all personnel files prior to staff being employed in supporting vulnerable people. d) Ensure the recruitment process in place adheres to all legislation and the providers own policy when recruiting new staff. This is to comply with Regulation 4(1)(a)(Welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210 and to the Disclosure Scotland Act 2020. This is to ensure that care and support is consistent with the Health and Social Care Standards (H
1. To ensure people’s nutrition and hydration needs were clearly understood and accurately monitored and recorded, the provider should: a) Ensure staff have the appropriate knowledge, skills and understanding of people’s nutrition and hydration needs. b) Ensure staff accurately and timeously record all food and fluid intake for people when this is assessed as needed. c) Ensure management and leaders have good oversight of completion of these records throughout each day. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "My care and support meets my needs and is right for me" (HSCS 1.19) and "My needs, as agreed in my personal plan, are fully met, and my wishes and choices are respected" (HSCS 1.23).
2. To enable people to have choice in the food they eat the provider should ensure people prescribed altered/textured diets are offered choices of meals and snacks. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I can choose suitably presented and healthy meals and snacks, including fresh fruit and vegetables, and participate in menu planning" (HSCS 1.33).
1. To ensure people’s safety and reduce the risk of cross infection the provider should: a) Ensure there is a comprehensive clinical waste process in place which is in line with best practice guidance. b) Ensure staff make use of single use cloths when cleaning people’s bedrooms. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that "I experience an environment that is well looked after with clean, tidy and well-maintained premises, furnishings and equipment". (HSCS 5.22)