Mossview @ The Opera
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 30 September 2025 , the provider must review their staffing levels and deployment, to ensure there are sufficient staff at all times to support people. To do this, the provider must, at a minimum: a) ensure they consider the needs of people being supported; and b) ensure they take into account the layout of the building. This is in order to comply with section 7 of the Health and Care (Staffing) (Scotland) Act 2019. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which states: 'My needs are met by the right number of people' (HSCS 3.15).
1. In order to safeguard people's health and wellbeing, the provider should ensure prescribed topical medications are given as intended by the prescriber. This should include ensuring there is clear guidance for staff about frequency and application. This is to ensure care and support reflects the Health and Social Care Standards (HSCS) which states: 'Any treatment or intervention that I experience is safe and effective' (HSCS 1.24).
2. In order to safeguard people's health, safety and wellbeing, the provider should ensure effective ways to monitor people post falls are implemented. This should be reflected in policy and guidance to staff. This is to ensure care and support reflects the Health and Social Care Standards (HSCS) which states: 'My care and support meets my needs and is right for me' (HSCS 1.19).
1. The provider should review the support needs of all people, and ensure staff have the skills, training and knowledge to support people safely. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which states: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes' (HSCS 3.14).
1. The provider should review the garden area to ensure people can access and use the garden without having to pass in close proximity to people smoking. This is to minimise risks to people. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which states: 'My environment is relaxed, welcoming, peaceful and free from avoidable and intrusive noise and smells' (HSCS 5.18).