Bethesda Care Home

1. To support reassurance that staff are following best practice guidance, the manager should introduce more robust auditing processes to check medication, identify errors and rectify them. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes'. (HSCS 4.19) 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational code.' (HSCS 3.14).

1. The service should ensure that any incidents, accidents, causes for concern and staff absences are notified to the Care Inspectorate as per our notification guidelines: Guidance on records you must keep and notifications you must make (March 2025). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes'. (HSCS 4.19) 'I use a service and organisation that are well led and managed'. (HSCS 4.23).

1. All staff should receive regular supervision in line with the service's policies and procedures. Supervision supports reflection, development, and wellbeing, which contribute to safe, high-quality care for people. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I have confidence in people because they are trained, competent and skilled'. (HSCS 3.14).