Castle Care (Scotland) Ltd

1. The provider should complete training needs analysis to ensure staff are equipped with the right skills and knowledge for people's individual care needs. This is to ensure care and support is consistent with Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes.' (HSCS 3.14)

2. People experiencing care, who require support to manage specific medical conditions, should have a risk assessment and risk management plan in place. This can then fully guide staff on what action to take if the person’s condition deteriorates. In addition, staff should receive training to have an understanding of specific medical conditions, so they have the necessary knowledge and skills to support people. This is to ensure care and support is consistent with Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15)

1. To support people's needs and wishes being met, the provider should ensure that people's support plans are current, detailed, and where relevant, include anticipatory/end of life information. This is to ensure care and support is consistent with Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices.' (HSCS 3.14)