Carescot Limited t/a Home Instead

1. To ensure that people are being supported by a competent and well-trained workforce, the provider needs to provide training in alignment with best practice guidance. This should include dementia skilled and basic first aid training. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes’ (HSCS 3.14). This area for improvement was repeated 5 December 2025.

2. To promote staff development and progress, the provider should ensure that appraisal and supervision processes are strengthened through the use of clear, person centred objectives and routine practice evaluation. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes’ (HSCS 3.14). This area for improvement was made 5 December 2025.

3. To support people’s health and wellbeing, the provider should ensure that all action plans derived from inhouse meetings are specific, measurable, achievable, realistic and timely (SMART) focussed and continue to be evaluated until they are resolved. This is to ensure that care and support is consistent with Health and Social Care Standard (HSCS) which state that: ‘I experience high quality care and support based on relevant evidence, guidance and best practice’ (HSCS 4.11). This area for improvement was repeated 5 December 2025.