Keane Premier Support Services

1. To support continuous improvement the provider should further develop how it analyses audit findings. This will assist in identifying patterns, themes and trends where action needs to be taken to promote positive outcomes for people. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes.’ (HSCS 4.19).

1. To support quality and continuity of care, the provider should continue to develop staff teams that promote greater consistency in staffing and reliability in support times. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I experience stability in my care and support from people who know my needs, choices and wishes, even if there are changes in the service or organisation.’ (HSCS 4.15).

1. In order for people to benefit from care that is person centred; the provider should ensure personal plans have appropriate detail. This should include but is not limited to: • Personal plans held online accurately reflect the plans in peoples home and hold all relevant information • Where there has been change in a person’s life or needs this is reflected accurately in people’s personal plan. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices.’ (HSCS 1.15).