CRC Care Ltd

1. By 21 December 2025, the provider must ensure that all accidents, incidents, and adverse events are consistently recorded, stored centrally, and notified to the appropriate authorities in line with regulatory requirements. This is to ensure people are protected from harm and that the service can learn from events to improve outcomes. To do this, the provider must, at a minimum: a) implement a centralised and accessible system for recording all incidents, including deaths, falls, medication errors, and other adverse events b) ensure staff are trained and supported to recognise and report incidents accurately and promptly c) establish a process for reviewing incidents to identify learning, support staff, and improve practice d) ensure all notifiable events are submitted to the Care Inspectorate in line with "Guidance on records you must keep and notifications you must make, 2025". This is to comply2. By 21 December 2025, the provider must ensure that leadership roles and responsibilities are clearly defined, documented, and communicated to support effective governance and safe service delivery. To do this, the provider must, at a minimum: a) update and maintain accurate job descriptions for all senior roles, including the Registered Manager, Director, Coordinators, and Business Manager b) ensure clarity on who holds overall responsibility for the management and quality assurance of the service c) ensure all individuals in leadership roles are appropriately registered with the Scottish Social Services Council (SSSC) or The Nursing and Midwifery Council (NMC) d) review and update the service’s registration conditions to reflect current service size and structure. This is to comply with: Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). a) implement a robust system to monitor actual versus planned visit durations b) ensure staff consistently record visit times c) audit discrepancies and take corrective action where visits fall short d) improve communication between care staff and the office ensuring timely updates on visit changes are made, as well as informing people and their families of any changes to their support. This is to comply with: Section 7(1)(a) of the Health and Care (Staffing) (Scotland) Act 2019. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state: "I benefit from a culture of cont1. By 21st December 2025, the provider must ensure that catheter care is delivered safely and in line with best practice, with clear assessment and input from relevant health professionals. To do this, the provider must, at a minimum: a) ensure catheter care plans are in place for all individuals receiving catheter support b) update catheter care plans promptly when needs change c) seek and evidence input from relevant health professionals for all catheter-related decisions d) ensure staff follow safe practice and escalate concerns appropriately. This is to comply with Regulation 5(1)(2)(Personal Plans) of the Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "My personal plan is right for me because it sets out how my needs are to be met, as well as my wishes and cho